Frequently
asked questions
How do I order online?
To order online browse through our range of toys, and when
you see a item you want simply click "Add to Cart."
To view or modify your cart at any time click on "View
Cart." Once all the items you've chosen have been added
to the virtual cart click on "Checkout" where you'll
be guided through the payment procedure.
How do I order by Phone or Post?
To order by phone you can either follow the above procedure
and at checkout select "Credit Card (Phone)" as
your payment method then follow the on screen instructions.
Alternatively telephone 01345 610616 and quote the Item Numbers
of the products you wish to purchase.
How long does Delivery take?
Delivery usually takes no longer than 7 - 10 days. If it's
likely to take much longer we will inform you via email or
telephone.
Tracking your order
You can track your order via parcel force
website with your order id. Click
here.
How long do I have to return a faulty purchase?
All of products are thoroughly checked for any defects before
being sent out. Should you encounter any problems with your
purchase you have 14 days to return the goods for a full refund
or a replacement item. Contact us
and we will let you know the details for returning goods
What do I do if I have a problem with my order or
if my order is incorrect?
Should there be any problems with your order, please send
us an email
at and one of our customer representatives will be pleased
to assist you.
Can I cancel my order?
Yes. You can cancel your order at any point before dispatch.
Is paying on line secure?
yes we use pay pal At PayPal, your security is our top priority.
PayPal Buyer Protection is offered as a way to make our online
trading community even safer and more secure.
With PayPal Buyer Protection, qualified purchases are eligible
for up to £500.00 GBP coverage at no additional cost.
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